The hype is over – AI is here, and it's altering the way businesses engage with their customers beyond recognition. From the biggest household brands to innovative new start-ups, new channels of engagement and support are opening up daily. To launch our'Customers of Tomorrow' February issue, we've compiled this free infographic using some of the latest cutting-edge research, statistics, and reports from the tech and business leaders bringing AI technology directly to consumers, including: The infographic showcases the technologies that will make a customer AI revolution happen in 2018, from emotional AI to improved voice and visual search. It also compares and contrasts the attitudes of business leaders to AI in the customer experience with that of customers themselves, who are markedly less optimistic. While 87% of global business leaders expect AI to deliver better customer experiences within three years, only 12% of consumers would currently prefer to be served by a chatbot than a human – even if the service they receive is faster and more accurate.